Dear MtGox Customers,
Thank you for your patience this week while we are working on re-initiating bitcoin withdrawals. In addition to the technical issue, this week we have experienced some security problems, and as a result we had to relocate MtGox to our previous office building in Shibuya (details can be found here: https://support.mtgox.com/home). The move, combined with some other security and technical challenges, pushed back our progress.
As much as we didn’t want to only provide an “update on an update”, this is the current status. We are committed to solving this issue and will provide more information as soon as possible to keep everyone in the loop.
We are very sorry for the delays and deeply appreciate your kind understanding and continuous support.